by Brianna Crandall — October 20, 2017 — Global facility services provider ISS just announced a ten-and-a-half-year contract starting July 2019 with integrated telecommunications company Deutsche Telekom to deliver integrated facility services at approximately 9,000 sites across Germany.
The partnership covers several thousand buildings, antennas, towers, masts and other technical assets.
More than 6,000 employees will be working on the new contract which, once fully operational, will become the largest contract within the ISS Group, amounting to approximately 4% of 2016 Group revenue.
ISS Group CEO Jeff Gravenhorst remarked:
This is the single-biggest contract in ISS history, and we are very proud of the trust Deutsche Telekom shows us with this contract. This is an excellent example of an outcome-based partnership, where we will work closely with our customer to ensure a reliable, transparent and high-quality service setup. Together, we will drive innovation and bring ISS’ entire suite of value-creating concepts to life.
Services will include property services, including a significant technical services component; cleaning services; support services; facilities management (FM); and capital project support. ISS will implement well-tested concepts such as FMS@ISS, an FM system providing transparent data on facilities and workflows, and Touchpoints@ISS, a user-centric framework created to ensure value to end-users on their daily workplace journey.
ISS will also use the latest sensor technology and other Internet of Things (IoT) solutions to gather information about usage of the facilities and the status of technical equipment and occupancy intelligence to further optimize building efficiency and end-user experience.
Jacob Götzsche, regional CEO of Central Europe, says:
This is a real game-changer for ISS Germany, more than doubling the country revenue. Being able to enter into a partnership of this size owes much to our dedicated people in Germany under the skilled management of ISS Germany’s CEO Alexander Granderath, as well as the backing from our global organization and the sharing of volumes, concepts and talents across the ISS world.
Deutsche Telekom is an integrated telecommunications company operating worldwide, with some 165 million mobile customers, 28.5 million fixed-network lines, and 18.5 million broadband lines. Deutsche Telekom is present in more than 50 countries and retains a staff of some 218,300 employees throughout the world, generating about 66 percent of its revenue outside Germany.
Founded in Copenhagen in 1901, the ISS Group provides facility services around the world. ISS offers a wide range of services such as: cleaning, catering, security, property and support services, as well as facilities management. ISS has approximately 492,000 employees, and activities in more than 70 countries, serving thousands of both public- and private-sector customers.