Outsourcing: Contracting, Janitorial, Maintenance, Security, and HVAC Services

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No easy fixes (Magazines » Premises & Facilities Management)
Mistakes FMs make when choosing a cleaning contractor
Engaging the client (Magazines » FM World)
Why client relationships work better when the service provider evaluates the client as well as the other way around
FM's trust dividend (Magazines » FM World)
Recent research suggests that a client's confidence in its facilities services department and its FM service providers can generate an invaluable "feel-good" factor