See who BIFM says is driving innovation and delivering exceptional FM results in the UK

by Brianna Crandall — October 25, 2017 — Individuals and organizations driving innovation and delivering exceptional results in facilities management in the UK stepped into the spotlight recently when the winners of the British Institute of Facilities Management (BIFM) Awards 2017 were revealed.

Now in their 17th year, the BIFM Awards celebrate the best the FM industry has to offer, honoring the outstanding contributions helping to advance the profession and industry and acting as a benchmark for excellence across the FM sector.

The BIFM Awards Web site details the best practices and technology innovations that the individuals and organizations put into place, such as a strategy for FM best practices to create a healthy workplace, software to improve meeting room allocation, touchscreen digital signage for efficient organizing, and a major move to consolidate offices in one building underpinned by an integrated strategy to reduce the cost of FM and build up the FM talent pool.

Supported by headline sponsor Carillion, accolades were awarded in 12 categories across the themes of People, Innovation and Impact.

The winners were:


Celebrating the individuals, teams and organizations that invest in their people, provide inspiring leadership, and drive improvements

Newcomer of the Year

  • Winner: Conrad Dinsmore, ISS Facility Services

Leader of the Year

  • Winner: Andrew Smart, Cushman & Wakefield

Manager of the Year

  • Winner: Mike Gibson, Qwest Services, ENGIE
  • Highly Commended: Lee Hannan, BAM FM

Team of the Year

  • Winner: Carillion Services, Northwood Headquarters
  • Highly Commended:
    • UBS Integrated Facility Management
    • Foreign & Commonwealth Office, Facilities Management Client Unit

Lifetime Achievement

  • Winner: Marilyn Standley, FBIFM



Recognizing cutting-edge FM developments and the benefits they bring

Innovation in Technology and Systems

Winner: AstraZenca, Macclesfield Campus

  • Highly Commended: intu in partnership with Invida, Lifecycle: out of the shadows

New Product or Service of the Year

  • Winner: Rapid Washroooms Ltd, Smart Washroom Solutions



Highlighting the tangible impact outstanding FM brings to business, the environment and society

Impact on Customer Experience

  • Winner: Macro, Emirates Air Line

Impact on Employee Experience

  • Winner: Johnson & Johnson 2020 Workplace Experience Strategy

Impact on the Environment

  • Winner: Landsec, Caring for the Environment
  • Highly Commended: Khadamat, Facilities Management LLC

Impact on Organisational Performance

  • Winner: UBS, Integrated Facility Management

Impact on Society

Winner: Recycling Lives

  • Highly Commended: Apleona, GVA and Cherry Tree Shopping Centre, Health on the High Street.

Find out more about the best practices and technology innovations enacted by the finalists, winners and highly commended on the BIFM Awards 2017 Web site. The BIFM Awards 2018 will open for entries in January.

Founded in 1993, the British Institute of Facilities Management (BIFM) promotes excellence in FM for the benefit of practitioners, the economy and society. BIFM supports and represents over 17,000 members around the world, both individual FM professionals and organizations, and thousands more through qualifications and training.