Bring your maintenance into the future — efficient data collection and better data analysis

by Brianna Crandall — May 15, 2017 — ProntoForms, a company that automates mobile workflows, recently announced that it will partner with FieldAware, a provider of made-for-mobile, cloud-based field service automation solutions, to add advanced data collection and workflow capabilities to FieldAware’s field service software. The sophisticated solution is intended to improve data accuracy, speed up data collection, automate data routing, and create a seamless customer experience.


The ProntoForms award-winning mobile solution converts paper forms onto smart phones and tablets, at a low total cost of ownership. It allows technicians in the field to save time and effort by collecting a variety of data such as customer information, signatures and photos with one device. The data can be viewed by staff and managers in the office in real time, giving more visibility and reporting tools, and by customer and company executives, offering analytical insight to improve the bottom line. The company’s 3,500 customers around the world harness the intuitive, secure and scalable solution to increase productivity, improve quality of service, and mitigate risks.


FieldAware says it is re-shaping the field service industry with its easy-to-use, flexible field service management software. The FieldAware software was architected as a cloud-based, native mobile platform. It works seamlessly with a business’s existing applications, and has no incumbent legacy technologies to modify or migrate from. FieldAware combines its software with the industry’s best professional and support services, enabling companies to take full and rapid advantage of the power of mobility.

The partnership

Field service professionals understand that accurate data collection is essential for a successful business, but this is often a lengthy and cumbersome task for those involved, note the companies. Paper-based processes are fraught with issues from delays in receiving vital information, to missing, incomplete information, or inconsistency in the data captured.

Adding ProntoForms capabilities to the FieldAware solution simplifies field data collection, improves data quality, and enables real-time data sharing, say the partners. New capabilities include:

  • Fully customizable forms, easily configurable to any business process
  • Cloud-based data sources that auto-populate fields
  • Point-and-click workflow creation for easy data routing in different formats
  • Automated data reporting and sharing

The embedded ProntoForms capabilities empower FieldAware customers to create an unlimited number of forms that can be completed and synced to the back office at the touch of a button. Captured data can easily be searched, extracted, and sent to an analytics engine — transforming collected data into actionable business intelligence.

Mobile data collection tools improve productivity by eliminating redundant data entry tasks, and features like dropdown menus minimize errors and ensure high data quality across systems.

Steve Mason, CRO of FieldAware, stated:

The combination of ProntoForms and FieldAware is another step forward in improving ease and simplicity for those working in field service management. The use of dynamic, customizable forms to capture data not only saves time and eliminates paperwork, but ensures accurate records are being kept that can be used to create insightful reporting. FieldAware consistently strives to provide our customers with best-in-class mobility features and I am delighted that this partnership with ProntoForms fully supports that goal.

Alvaro Pombo, CEO of ProntoForms, added:

ProntoForms helps organizations transform their operations through the use of mobile data collection and workflows. Whether businesses are looking to improve their productivity, service quality, or achieve compliance, our solution helps transform business processes. We’re delighted to provide FieldAware the ProntoForms Developer Toolkit, which allows the FieldAware R&D team to rapidly expand the capabilities of their field service solution, without having to divert valuable resources away from the team’s core competencies.

The new ProntoForms features are available to all new and existing FieldAware customers, extending the feature set with sophisticated mobile forms capabilities. For more information visit the ProntoForms and FieldAware Web sites.