Looking for a tool to give customers service request updates? iOffice is using Slack to do that

by Brianna Crandall — April 26, 2017 — iOFFICE, touted as “the only people-centric IWMS” (integrated workplace management system software), just announced the integration of the Slack workplace communication and collaboration application into its robust platform as well as a new and improved design for the Service Request module. With these updates, iOFFICE is ready to not only improve the employee experience, but to set the standard for the future of mobility in the digital workplace, says the company.

Slack integration

iOFFICE knows that the workplace of the future is mobile, and that more teams than ever are relying on Slack as their go-to source for interoffice communication. That’s why iOFFICE, in an effort to fully integrate the digital workplace, gave its customers the ability to receive iOFFICE notifications directly in the Slack app.

This new integration will eliminate the need for tedious and inefficient back-and-forth communications by allowing customers to access notifications all in one centralized location via Slack as their primary communication tool. Slack notifications are currently available in the Reservations, Visitor and the updated Service Request modules.

Service Request IWMS module upgrade

In addition to the Slack integration, the updates to the Service Request IWMS module include a sleek new design with an improved options screen that provides workers with an intuitive request flow. Now when employees add a new request using the updated screen, options are selected automatically based on whether the request type is associated with a person or an asset, saving time when creating a new ticket.

Service Request IWMS module

The Service Request module of the iOFFICE IWMS app gives operators and field technicians the ability to receive, update and close requests via their smartphone device.

Additionally, when a ticket is added in the Service Request App, push notifications and e-mails can be sent to the primary contact, making it easy to communicate in real time.

iOFFICE Co-Founder and CMO Elizabeth Dukes stated:

Our mission at iOFFICE is to bring the digital workplace to life by making work function like the most intuitive consumer apps. Slack is how people communicate in the office, and out, so we’re integrating this functionality and easy service requests to make employees more efficient, happy and satisfied at work.

To schedule a free demo of iOFFICE Service Request IWMS module plus Slack integration, visit the iOFFICE Web site.