Look at ISS’ extensive FM contract with Telenor in 5,000+ buildings to see how innovative technology and practices can optimize building efficiency and end-user experience

by Brianna Crandall — September 1, 2017 — Global facilities services provider ISS has signed a letter of intent for delivering integrated facility services in Norway, Sweden and Denmark to multinational mobile operator Telenor’s more than 5,000 facilities. The contract duration is 5 years with option of extending up to 3 years.

ISS has delivered integrated facility services to Telenor since 2012, and has now re-won the contract via a tender. The contract covers all Telenor’s more than 5,000 buildings, offices, retail stores and technical installations managed by Telenor Real Estate across Scandinavia.

Telenor façade

ISS is delivering facility services in Norway, Sweden and Denmark to Telenor’s more than 5,000 facilities.

The services in the contract span technical services, facilities management (FM), catering, cleaning, support and office services, energy management, building maintenance and property management, as well as security at some locations. ISS will have approximately 220 service people employed under the agreement.

Troels Bjerg, ISS Northern Europe Regional CEO, said:

This contract enables us to take our partnership to a new level. Together with Telenor Real Estate we have a “one vision, one team, one culture” approach, and the contract represents a partnership model that builds on collaboration, transparency and trust. In partnership with Telenor Real Estate we will continuously deliver excellent, market leading and inspiring IFS services and proactively bring ISS’s entire suite of value-creating services and workplace concepts to life.

New concepts and technologies

Some of the concepts that are being rolled out across Telenor’s premises include Touchpoints@ISS, a user-centric framework created to ensure value to end-users on their daily workplace journey, ISS’s latest FM technologies, and ISS’s sensor technology that gathers information about number of users and occupancy intelligence, enabling ISS to assist Telenor Real Estate in optimizing building efficiency and end-user experience.

ISS has developed a number of new catering concepts to continuously improve the catering experience in Telenor’s canteens, as well as in the cafés, meeting catering and take-away, also covered by the contract. Further, ISS provides workplace optimization to Telenor in order to assist Telenor in improving the utilization of their square meters.

ISS’ Global Excellence approach enables ISS to offer Telenor a highly effective source of best practice sharing, strong benchmarking and concepts development across all sites, to ensure consistency and high standards across Telenor’s sites in all three countries.

Pål Kvalheim, CEO of Telenor Real Estate, said:

ISS has proven to be a very trustworthy and competent partner over the years we have cooperated. We are pleased that they won the tender process and we look forward to continue and further develop the partnership. With our extensive property portfolio in Scandinavia we are dependent on the broad facility management capabilities of ISS. We believe they are the best partner for us to both take care of the daily operations and to develop necessary operational efficiency and innovation.

ISS has serviced Telenor since 2008, initially with catering, cleaning and property services, and from 2012 as full integrated facility services provider. The new contract will enter into effect from January 1, 2018.

Founded in Norway in 1855, Telenor Group is a major mobile operator with operational activities across Scandinavia, Central and Eastern Europe, and Asia. Telenor Group has 176 million mobile subscriptions and mobile operations in 11 markets as well as in 14 additional markets through ownership in VEON Ltd. Telenor is a top 500 global company with a global workforce of more than 30,000. Services span telecommunications, broadband, fixed phone, entertainment, mobile communications, and digital products and services.

Other ISS news

In other company news, ISS Sweden won a public tender for a seven-year contract to continue to manage and develop ticket control across all the services provided by Storstockholms Lokaltrafik (SL), Stockholm’s public transport — metros, buses, rail and trams.

And ISS Switzerland won the 2017 Best Employer Award (site in German) based on the largest annual employee survey in Switzerland. For the second year in a row, ISS participated in the benchmarking survey to assess the satisfaction of its own employees, and once again ISS was able to secure first place in the category of “Large companies with more than 1,000 employees,” based on positive feedback from the company’s employees.

Founded in Copenhagen in 1901, the ISS Group provides facility services around the world. ISS offers a wide range of services such as: cleaning, catering, security, property and support services as well as facilities management. ISS has more than 492,000 employees and activities in more than 70 countries across Europe, Asia, North America, Latin America and Pacific, serving thousands of both public- and private-sector customers.