See how ISS’s FM partnership will deliver innovative solutions and a consistent level of service to 500 Danish Ministry of Defence sites

by Brianna Crandall — November 3, 2017 — On November 1, the Danish Defence Estates and Infrastructure Organisation (DDEIO) and global facilities services provider ISS entered into a six-year facilities management (FM) partnership agreement. The FM services agreement comprises nine service areas at more than 500 sites in Denmark.

Under the partnership, ISS will deliver an integrated facility services solution at more than 500 sites at Defence Command Denmark, the Danish Emergency Management Agency and the Danish Home Guard, as per February 1, 2018.

ISS employee serving a member of the Danish military

ISS will deliver integrated FM services at more than 500 public sites in Denmark.

The FM services agreement has a total contract value of approximately DKK 3 billion and runs over six years, with the option to extend for up to three years. Covering nine service areas, including maintenance, catering and technical services, this constitutes Denmark’s largest-ever public FM agreement under one contract, points out ISS.

A partnership to create results

Hans J. Høyer, CEO of the Danish Defence Estates and Infrastructure Organisation, stated:

We are looking forward to a partnership that ensures a good balance between quality and price. It is the first time we offer facility management in one single contract for all sites in the country, and this will ensure that all employees in entities under the Ministry of Defence will experience a consistent level of service at all locations. At the same time, the six-year contract period will also allow for good continuity in the service delivery. A new element is that this agreement is designed as a partnership agreement, which focuses on our and the supplier’s mutual interests in finding good, innovative solutions that ensure user satisfaction whilst achieving our purpose as effectively as possible.

Showing the way for public tenders

Flemming Bendt, CEO of ISS Denmark, remarked:

We are grateful and proud that the DDEIO has chosen to enter into a partnership with us. At the heart of the agreement is the partnership idea, where through our services we will ensure the best possible conditions for employees and guests at Defence Command Denmark, the Danish Emergency Management Agency and the Danish Home Guard, ensuring Denmark’s safety. I would therefore also like to acknowledge that DDEIO with this agreement is at the forefront of the potential for outsourcing public tasks based on partnerships and common objectives.

ISS Denmark has provided FM services for Defence Command Denmark in Western Denmark since 2014 and can draw on experience from that partnership for the new agreement, in which ISS welcomes 400 new colleagues. The nine service areas of the agreement include cleaning, catering, outdoor maintenance, waste management, technical services, and support services, as well as servicing shooting and exercise areas and firefighting services.