Find out how ISS plans to deliver on mutually developed FM goals through an outcome-based partnership for 90 offices

by Brianna Crandall — September 9, 2019 — Global facility services provider ISS Group announced new and extended outsourcing contracts in recent weeks to provide FM services in several European countries, and announced that its fleet has achieved Gold status for reducing CO2 emissions.

Five-year Nordic “Vested” partnership

A major global professional services firm has entered into a five-year partnership based on the “Vested” model with ISS in Denmark, Sweden, Finland and Norway covering approximately 90 offices across the Nordics.

The Vested partnership will be the first that spans across all Nordic countries and the fourth Vested partnership for ISS globally.

Vested outsourcing partnerships are flexible outcome-based partnerships designed to deliver on the parties’ mutually developed vision and desired outcomes. This partnership aims at jointly building the greatest workplace experience for the firm across the Nordics.

ISS currently has an ongoing agreement with the customer in Denmark. This will now be expanded to a Vested partnership, also covering Norway, Sweden and Finland, where ISS will provide integrated facility services and workplace advisory across approximately 90 Nordic offices.

The Vested contract will go live across the Nordics on October 1, 2019.

Jacob Götzsche, CEO, ISS Europe, noted that “Vested partnerships are beneficial to both parties, as there is greater collaboration when we work towards common goals,” and that “the expansion across the Nordics is a proof of the effectiveness of these kinds of partnerships.”

Vested is a business model that creates highly collaborative business relationships to enable true win-win relationships in which both parties are equally committed to each other’s success. Vested is based on award-winning research conducted by the University of Tennessee College of Business Administration and funded by the US Air Force.

West Middlesex University Hospital, UK

West Middlesex University Hospital, part of Chelsea and Westminster Hospital NHS Foundation Trust in the United Kingdom, has renewed their contract with ISS Healthcare, worth more than £40 million over the full five-year period.

The contract, which commenced on July 1, 2019, will see ISS provide a full range of “soft” FM services, including: healthcare cleaning, patient and retail catering, non-emergency patient transport, portering, switchboard, pest control, window cleaning, linen and laundry, security and waste management. ISS will also be investing in innovation and technology, to support service delivery across the site.

ISS also provides services to the Trust’s Chelsea and Westminster Hospital site.

Vattenfall in Germany

After five years of cooperation, ISS and Vattenfall have extended their integrated facility services contract in Germany until the end of 2021. Vattenfall had first awarded the contract to ISS in 2014. The contract will be executed by the German subsidiary ISS Energy Services.

Dr. Alexander Granderath, country manager of ISS Germany, explained that Vattenfall’s service contract covers a wide range of services including facility services, maintenance, space management, support services, catering, fleet management, cleaning and security services. Both he and Helge Rugor, vice president of Real Estate and Facility Management at Vattenfall, thanked the dedicated ISS employees who support the company every day.

Masternaut Fleet CO2 Certification

In additional news, ISS UK secured a top award from the Masternaut Fleet CO2 Certification Programme in the reduction of carbon dioxide (CO2) emissions and driving forward its green credentials in fleet management. The FM services business was awarded a Gold rating from the Masternaut scheme, which enables fleet operators to understand and reduce their emissions.

ISS has reduced its annual CO2 emissions by 199,589 kg. This equates to an improvement of 5.76%, compared to the previous year’s progress. Improvements also resulted in a better use of fuel, which sees fleet fuel efficiency improved from 39.8 to 41.5 miles per gallon — a 4.25% increase over 2017.

Verified by the Energy Saving Trust, the certification scheme is awarded annually at three levels — Gold, Silver and Bronze. To achieve Gold, operators must achieve either a 5% improvement on industry benchmarks (based on similar fleets) or demonstrate a 5% reduction in emissions, compared to their own year-on-year figures.

Tim Proctor, drector of Health, Safety, Environment, Quality & Corporate Responsibility for ISS UK, stated:

At ISS, 79% of our carbon footprint originates from diesel and petrol use in our vehicle fleet of 843 company cars and 1,578 vans. As outlined in our corporate responsibility strategy, ThinkForward@ISS, we’re fully focused on reducing our energy use and adopting innovative approaches to prepare our business and our customers for a future low-carbon economy. Masternaut’s latest certification is recognition of all the hard work we have been doing to improve our fleet efficiency and demonstrates that we are making a difference to climate change — one of [the] greatest challenges we face.

Declan Clarke, managing director, ISS Technical Services, added:

We’re extremely proud to have been awarded the Gold standard for carbon certification and to be recognized as a best-in-class emissions operator for the second year running. This is testament to our engineering teams, which account for a high proportion of ISS UK’s commercial fleet. In partnership with Masternaut, we’re able to successfully evaluate and more effectively manage our fleet performance — with a target to reduce all vehicle carbon emissions by 20% by 2022.

Founded in Copenhagen in 1901, ISS Group provides workplace experience and FM services around the world. In partnership with customers, ISS drives the engagement and well-being of people, minimizes the impact on the environment, and protects and maintains property. ISS brings this to life through a combination of data, insight and service excellence at offices, factories, airports, hospitals and other locations across the globe.