U.S. General Services Administration, 2002
Begun as a web enabled project fact sheet, the Project Information Portal (PIP) has evolved into an enterprise-wide system for tracking an active capital construction program valued at over $10 billion.
The unique qualities of PIP are its graphically pleasing, highly intuitive user interface and easy to understand and navigate information architecture. From a program level overview to a detailed list of projects for each PBS region, the information is easy to find and easy to update. The display of a project, from its design renderings, construction photos, or completed project views, makes the portal a destination for anyone within GSA who wants to know the progress, images, and detailed data about a project.
Extensive report development has provided PBS executives with views across their regions and by customers that previously had been very difficult and time consuming to obtain. The PIP has helped PBS achieve its goal of keeping a “finger on the pulse” of a multi-billion capital construction program. PIP has achieved this by providing executive roll-ups of information, including a real-time dashboard of issues and actions for all projects in the portal.
Updating projects by the project managers takes less than 30 minutes per month. Cultural and organization resistance to change is gradually being overcome by continuing to establish communication, trust and confidence between the project manager, the executive and the customer. Communication builds trust, and trust builds confidence that the system will provide reliable and up to date information. GSA can expect to save almost $2.4 million annually, or about $12 million over a 5-year horizon when the PIP will be fully functional through reduced reporting requirements by project managers.
For more information, contact Mr. Stephen R. Hagan at 202-708-7031 or via e-mail at stephen.hagan@gsa.gov.
