by Brianna Crandall — January 15, 2016—Banking and financial services firm HSBC has extended the assignment for professional services firm JLL to provide facilities management services across HSBC’s 55-million-square-foot global real estate portfolio in 72 countries for an additional three years beyond the original five-year term. JLL will remain HSBC’s global provider until 2021.
The extension to this agreement, said to be the largest global FM outsourcing contract in the financial services industry, allows both parties to build on the transformation that has taken place since 2013 and to deliver further savings.
JLL says its global approach has provided consistent service delivery and global visibility of cost, compliance and performance. A key factor in achieving these results is said to be the consolidation from 1,300 FM suppliers to one, JLL, covering 97% of the bank’s portfolio.
“We’ve worked in partnership with HSBC to improve service, lower risk, and reduce costs,” said Bill Thummel, global account director. “Employees’ satisfaction with the service provided has increased steadily over the past two years, the management and control of key risks has been significantly enhanced, and sustainable savings created for the Bank are in excess of the initial target of USD50m.”
“We are able to commit to saving HSBC more money because we can see the value of the data we have collected and the tools we have developed,” Thummel added. “This data will help us deliver more efficiently and effectively.”
JLL (Jones Lang LaSalle Incorporated) is a global professional services and investment management firm offering specialized real estate services to clients seeking increased value by owning, occupying and investing in real estate. JLL has more than 230 corporate offices, operates in 80 countries, and has a global workforce of approximately 58,000. On behalf of its clients, the firm provides management and real estate outsourcing services for a property portfolio of 3.4 billion square feet.
Founded in 1865 to finance trade between Asia and the West, today HSBC is one of the world’s largest banking and financial services organizations, serving some 48 million customers. Headquartered in London, HSBC operates through long-established businesses and an international network of around 6,100 offices in 72 countries and territories.
