by Brianna Crandall — January 3, 2018 — The American Society of Interior Designers (ASID) completed a full spectrum of pre- and post-occupancy research on its new Washington, DC, headquarters. The research on what the organization says is the first WELL Platinum and LEED Platinum Certified space in the world shows how workplace design positively influences health, wellness, employee satisfaction, and work performance.
ASID CEO Randy Fiser, Hon. FASID, explained:
We’re proud to share all aspects of this journey with the design community and the world at large. The overall design of this space was driven by the research and data collected during pre-occupancy, and its success is demonstrated through the post-occupancy data. ASID is committed to sharing updated evaluations as we continue to enhance our employee experience and improve workplace utilization.
In partnership with Cornell University, Delos, and the Innovative Workplace Institute, ASID researched the impact of innovative workplace design on behavior and performance, how spatial design supports organizational goals, and the impact of design on human, organizational, and environmental sustainability. Research was conducted through a series of in-depth interviews and employee surveys, sociometric data culled from badges worn voluntarily by employees, and environmental metrics from the building and measured within the office.
Research highlights include:
- Improvements to environmental quality, environmental satisfaction, employee health and wellness, employee retention, employee performance, and resource efficiency.
- Office design shaping the social environment to boost employee performance and productivity.
- Demonstrating office design — the office culture supports the messages communicated through the design — results in cost savings.
The research projects each examined the role of workplace design and its impact on the employees and their work. Taking all the key findings from each research project into account, listed below are the highlights on how the ASID office demonstrates the impact of design.
Design improves environmental quality
As the world’s first space to achieve both LEED Platinum (v.3) and WELL Platinum (v.1) certifications, the office is not only validated by third-party institutions as a healthy and sustainable office, but supporting data from pre- and post-occupancy research projects further confirms improved environmental quality and enhanced employee satisfaction on environmental conditions.
Indoor air quality (IAQ): ASID implemented design strategies such as a VOC reduction design that requires product finishes, interior paints and coatings, and interior adhesives and sealants to meet multiple standards, an air filtration design that purifies outdoor air and recirculated air, and a ventilation effectiveness design that regulates the ventilation rate of outdoor air to keep carbon dioxide (CO2) levels in the space below 800ppm. The average CO2 level in the overall office in July 2017 was 570ppm during the time of typical occupancy (Monday to Friday, 5:30 a.m. to 7:00 p.m.) — this is 2.5 times less than the CO2 level measured in the Society’s previous office.
Lighting: Survey results indicate all ASID employees have knowledge on circadian lighting and its effects on their health and well-being, and 25% of employees attribute circadian lighting at the new office space on 15th St. NW for their enhanced sleep quality.
Acoustics: The average sound pressure levels (dB) measured in the 15th St. open office during typical work conditions reduced significantly — measurements were half the loudness in the open office as compared to the co-working office.
Spatial quality: ASID assessed their office using the CAPTIW worksheet1, which analyzes the performance of physical workspaces in relation to organizational innovation strategies and innovation performance according to key performance indicators. The office scored an 83.9% of the total 100 points possible, with top indicators being space size and access (100%), healthfulness (98.8%), and space type (91.7%).
Design impacts experience
Design impacts the experience people have in the space. ASID employees’ experiences in the office are influenced by multiple factors including the individual design components (e.g., lighting, acoustics, color, texture, etc.), the space in its collective form, and the social environment generated by the occupants. Referring to human-centered design, ASID first examined their corporate identity, team roles, individual responsibilities, work processes, and work behaviors to ensure that their office was an extension of their organizational culture.
Stimulates collaboration: The office enables employees to choose their workstation for the day. The unassigned seating arrangement sparks spontaneous interactions in the open office while offering opportunities to cross-pollinate among teams and to get to know each other on a social level. With this office layout, ASID became more collaborative than concentrative. The office also plays a role in facilitating communication among employees (42% increase), and in supporting the sharing and exchanging of ideas (44% increase).
Creates attachment: Humans spend about a third of our day, or half of our waking hours, in the office. ASID employees’ satisfaction in several environmental conditions such as lighting quality, noise reduction, speech privacy, available space, visual privacy, and ease of interaction contribute to place attachment. Particularly, the significant effects between ease of interaction and place attachment suggest that workplace design plays a role in shaping a social environment that engages employees in the office.
Establishes support: The workplace is comprised of both the physical and social environment, and these two should naturally go hand in hand for the organization to thrive. When ASID employees perceive social support in the office, they tend to have higher job satisfaction, be more creative, and be more productive.
Design achieves results
Thoughtful design can support organizational priorities such as employee health, productivity, and financial return. By incorporating multiple innovative features, design has positively affected the health and well-being of employees while boosting resource efficiency.
Health: The health and wellness features in the office encourage healthy behaviors in various ways including access to a fitness center, sit/stand workstations, healthy snacks, filtered water and air, and a wellness room. The common areas are centralized in the office, forcing employees to take a few extra steps to access them. These examples and many others have resulted in a 2% improvement in physical health scores within a year of occupying the office.
Productivity: ASID has seen increases in several productivity measures in the Delos survey alluding to the impact of design on productivity. Absenteeism scores (ranging from -1 to 1), measured by how much employees are working more than expected by their employer, improved by 19%. Presenteeism (ranging from 0 to 100) has also improved, indicating that on average, employees feel they are working at 90% of their possible job performance, which is a 16% increase than what was reported in the co-working office.
Return on investment (ROI): The impact of design resonates beyond the individual and to the organizational bottom line. Using a calculation determined by ASID, the financial impact to the organization’s bottom line accounts for employee productivity, employee retention, and energy savings. Taking the average employee cost in Washington, DC, including salary, benefits, overhead and other costs, and applying the 16% productivity increase reported over the first year at the 15th St. office, calculations made by ASID indicate it will recoup its investment in the first half of its 10-year lease agreement.
Employee retention: Office design, especially when job demands or the office culture supports the messages communicated through the design, results in cost savings. Findings from the Cornell study confirm that perceived environmental quality has a significant effect on turnover intention.
Energy savings: The research findings show the office has saved over 76 MWh in lighting energy over the first fifteen months of occupancy, equal to $7,636 in cost savings, 38.2 ton of coal not burned, and 72.9 ton of CO2 not emitted into the atmosphere.
In May 2016, ASID moved into its new corporate headquarters, designed by Perkins+Will, a living laboratory for the design community. The new 8,500 square foot office is said to be the first space in the world to achieve both Platinum Level Certification for the WELL Building Standard under WELL v1 and Leadership in Energy and Environmental Design (LEED), under the LEED ID+C rating system — the highest recognition awarded by the U.S. Green Building Council (USGBC) and the International WELL Building Institute (IWBI). The office space incorporates the most innovative health and wellness design features, and has sustainability as a central philosophy.