Need support for your AV equipment? New managed services offer remote monitoring, system management, 24×7 helpdesk

by Brianna Crandall — January 18, 2019 — Avidex Industries, a US-based provider of collaborative communications and pro audiovisual (AV) systems integration and design services, just announced a new portfolio of managed services that includes remote monitoring, audiovisual system management, and 24×7 centralized helpdesk support. The service is also being offered for clients of Avidex subsidiary Digital Networks Group.

The 360° Service plan includes life-cycle design and installation, maintenance and support including dedicated personnel for on-site service assurance, as well as remote monitoring, management and analytics. The services are delivered through a cloud-based, enterprise-class secure network connection.

The new services from Avidex and DNG provide clients with a single software management platform that integrates with the AV industry’s top supplier systems. The new platform is designed to improve overall customer experience, including ensuring system uptime and reliability.

With a proactive approach aided by remote monitoring and diagnostics, Avidex and DNG can reduce downtime by identifying potential problems before they happen and alert clients immediately. For example, each component in a critical meeting room can be physically powered on and tested remotely. A projector’s display test images are analyzed for image quality, test signals are sent through speakers to verify microphone quality, and video and audio conferencing devices are tested — all to ensure room readiness. The 360° Service platform also includes client system reporting and analytics.

Avidex Chief Executive Officer Jeff Davis remarked:

We understand that managing and maintaining diverse audiovisual and unified communications solutions can be a complex task. We combined the best manufacturer-trained and certified industry professionals with a software management platform to launch our new comprehensive managed services portfolio to support our clients’ complete audiovisual needs. The goal of our 360° Service team is to understand and deliver on the AV needs as a catalyst for our clients’ success, giving them confidence in their return on AV system investments and reliability their teams can trust.

AV technology systems integrator Avidex is listed at No. 9 on the Systems Contractor News (SCN) 2018 Top 50 Systems Integrators List. Cisco’s Executive Briefing Center and Adobe’s Customer Experience and Network Operations Centers are among Avidex’s many showcase projects that also include Airbus, Citrix, Sprint and AVI Biopharma. Its subsidiary DNG primarily serves the education and government markets including Loyola Marymount University and the Department of Education of Orange County, California.

For more details about the 360° Service plan, visit the Avidex website. Avidex is a division of Telerent Leasing Corporation (TLC), a national technology solutions integrator and subsidiary of ITOCHU International. Avidex and DNG provide audiovisual solutions and support throughout the nation, with projects completed across Europe and Asia.