by Shane Henson — October 14, 2013—Betco Corporation, a company that supports facilities maintenance professionals across the Americas with products and services, announced this month that it has partnered with Quick Request to use its cutting-edge smartphone technology developed to better manage the cleanliness and appearance of a variety of facilities.
Quick Request is a cloud-based software service that allows customers to use their own smartphones to report problems, request services, and provide feedback. The system allows companies to conduct quick inspections of the store, hotel or other workplace from any smartphone. Quick Request records all interactions automatically and notifies any issues to the appropriate staff member immediately, allowing employees to handle potential problems faster.
Guests and employees can scan a customized QR code to order room service or amenities, provide customer feedback on surveys, or report a specific problem to be fixed. Customers who are able to receive such a quick response and a consistent level of high service can feel that a business using this service goes above and beyond its competitors, notes Quick Request, leading to increased customer satisfaction and loyalty.
Betco and Quick Request serve a variety of industries, including building service contractors, educational, retail, healthcare, institutional and industrial facilities, as well as food service, laundry, property management and others.
