by Brianna Crandall — January 5, 2015—Facilities management (FM) organizations must achieve three primary objectives to maintain operationally excellent performance, according to a first-of-its-kind report by global commercial real estate services and investment firm CBRE Group’s Global Corporate Services research team.
Forging the Iron Triangle: Facility Management Operational Excellence investigated leading FM best practices in Corporate Real Estate (CRE) organizations in order to assist CRE executives with elevating the performance of FM operations.
The findings revealed that the formula for operational excellence in FM organizations involves the simultaneous balancing of three priorities: managing costs efficiently and creating value; maintaining high satisfaction among occupants and clients; and proactively stewarding property and infrastructure.
The report is the result of a year-long inquiry into facilities management organizations, industry scholarship, and an industry-wide survey of more than 125 FM executives. The report incorporates in-depth analysis of the operations and best practices of high-performing FM organizations that collectively represent 90 million sq. ft. of properties, 294,000 occupants, $3.2 billion in occupancy expenditure, and 1,940 commercial real estate associates.
“The industry lacked a consistent vision for what operational excellence is and how it can be achieved,” said Bill Concannon, CEO of CBRE’s Global Corporate Services division. “This report provides that definition as well as a roadmap to achieving it.”
CBRE reportedly manages more than 3.5 billion sq. ft. of facilities and $32 billion in operating expenses globally on behalf of its clients. The firm has added nearly 300 million sq. ft. of new facilities management business in the past 24 months. CBRE employs more than 15,000 professionals who specialize in FM service provision.
Forging the Iron Triangle: Facility Management Operational Excellence is available from the CBRE Global Research Gateway.
