by Rebecca Walker — September 13, 2010—Dirty floors and lobby restrooms are a turnoff for hotel guests, according to a new survey by Cintas Corp., which found 85 percent of U.S. adults would not rebook at a hotel with such conditions.
Survey findings indicate differences in opinion by area within a hotel. For example, 83 percent cited dirty guest room floors as a turn off, while 70 percent cited dirty lobby floors and entryways as experiences that would likely prevent them from rebooking.
The survey, conducted by telephone for Cintas by Harris Interactive among 1,009 U.S. adults ages 18 and older also reveals differences by age. For example, 63 percent of adults 65 years and older cited wet floors with no signage as a reason for never rebooking with a hotel. In contrast, only 37 percent of 18-34 year olds would find this to be an issue.
“Maintaining a clean and safe facility is imperative for success but requires a lot of time and energy,” said Dave Mesko, senior director of marketing for Cintas. “Partnering with Cintas allows hotels to boost productivity and brand image, while improving comfort for both guests and employees.”
Cintas offers a wide range of solutions that enable hotels to build their image and increase profitability and productivity while improving the comfort and well-being of their guests and employees. Whether it’s regularly providing a safe floor program with custom logo mat service or a complete cleaning and janitorial supplies program, Cintas’ cleaning solutions can save hotels time and money.
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