by Ann Withanee — October 13, 2010—Astea International Inc., a provider of service lifecycle management and mobility solutions, has revealed that Complete Building Services (CBS) has selected its FieldCentrix Enterprise solution.
CBS will be implementing the solution to help improve technician efficiency, optimize resource utilization, maximize cross-sell and up-sell opportunities, streamline business processes and reduce operational costs, according to Astea.
Based in Washington, DC and established in 1963 CBS is the building services division of The Donohoe Companies, Inc. Over these 47 years, CBS has expanded its array of capabilities to include comprehensive facility management, operation, maintenance and repair services, mechanical & plumbing installations and building automation technology and access control services to their clients.
CBS is currently providing services for over 28 million square feet of government, institutional, office, retail, residential, and embassy space in D.C., Virginia, Maryland and West Virginia.
“We needed a proven solution that would provide us with total visibility of our field service operations, improve first time fix rates and workforce utilization, and reduce operational costs in addition to capturing additional revenue opportunities,” said Terry Oakley, Senior Vice President of Operations, CBS. “After an exhaustive evaluation process we strongly concluded that the combination of Astea’s domain expertise, robust solution suite and widespread experience in delivering field service and mobile solutions was the best fit for our business.”
CBS selected Astea’s FieldCentrix Enterprise suite of applications including FX Service Center and FX Mobile.
FX Service Center provides Web-based dispatch and call center capabilities to the company. It interfaces to the field technician’s mobile device and provides real-time status and communication with dispatchers and office personnel. It also helps create a complete, online knowledgebase of corporate information.
FX Mobile captures customer information while creating seamless wireless or direct connect communication between their field technicians and the office. It also provides workers in the field with real-time work orders, automated workflow, equipment and site history, parts and customer information, automatic time and expense capture, email messaging, and additional service requests.
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