by AF 1021 e3 — October 23, 2009—Crow Canyon Systems has introduced CCS Service Request – Facilities, a service request tracking and asset management application that significantly increases productivity of facilities department staff, optimizes maintenance activities and improves service levels to employees and customers, according to the company.
Based on the award-winning CCS HelpDesk, the new product leverages an organization’s existing Microsoft Exchange, Outlook and Office environment. Facilities services such as housekeeping, maintenance, repairs, security and event scheduling can be requested through email, or an easy-to-use Outlook or Web form.
Depending on the type of request, CCS Service Request links to existing policies, documents and forms and attaches them to the request ticket. Once submitted, the service request ticket is routed to the relevant service department where the request can be fulfilled or assigned. The request is then tracked through to completion. The application supports approvals, time tracking and service level reporting. At the completion of the request process, the requester can be asked to fill out a survey to rate level of service.
In many organizations, requesting services is a manual process, taking employee time away from their primary job focus. Often an employee must look for forms, call or email the department and manually follow-up on the request. Additionally service departments manually address requests and do not have an efficient way to track requests and service level performance. CCS Service Request is a fast and simple way to automate service request management.
For more information, see the Crow Canyon Web site.
