by Rebecca Walker — August 19, 2009—Detectent, a leading provider in Customer Intelligence Solutions for North American utilities, today announced that it has achieved an important milestone of being able to successfully integrate hourly interval reads into its energy usage behavior models providing a deeper understanding of energy usage patterns based on data from utilities’ Advanced Metering Infrastructure (AMI).
Detectent’s models, when applied to more timely and granular data, enable utilities to better understand how their customers use energy and empower them to provide their customers with information necessary to make informed energy usage choices, according to the company.
Detectent has been a pioneer in the field of advanced analytics for utilities. By segmenting utility customers into detailed categories based upon business, premise, lifestyle and energy use parameters, Detectent has been successful in assisting utilities with billing errors and energy theft, as well as assisting utilities with the development and execution of client-customized, marketing outreach programs to promote demand response, energy efficiency and conservation programs. Now with the ability to model energy usage based on hourly data, Detectent’s solutions give utilities a means to leverage the wealth of data they collect as AMI systems are deployed.
In addition to customer analytics for energy efficiency programs, Detectent’s analytical model can also assist utilities in the prevention of revenue loss. Energy theft is responsible for utility losses of billions of dollars per year. It’s a serious issue with huge safety concerns, and product losses can impact earnings and the rates paid by customers, notes the company.
Detectent is a leading provider of cutting edge Customer Intelligence Solutions that maximize the value of Advanced Metering Infrastructure (AMI) and traditional metering systems and help North American utilities drive higher customer satisfaction, greater revenue and more effective customer programs.
