by Rebecca Walker — July 24, 2009—Day time cleaning at Debenhams is set to continue with the appointment of Ecocleen as the newest cleaning contract partner for the Debenhams store in Bury St Edmunds.
The recently opened store covers 85,000 square feet over three floors.
Debenhams believe that no customer should be disadvantaged by the time they choose to shop. Traditional cleaning schedules meant that a customer shopping at 5 p.m. could experience a dirtier and untidier store than the customer who shopped at 9 a.m. The company has found that customers appreciate cleaning going on around them. It provides a perception of cleanliness that is then backed up with actuality.
The strategy to operate a day time cleaning program has proved cost effective and has delivered an improvement in the level of personnel and drastically reduced labor turnover.
Another major benefit is the inclusion of Ecocleen staff into the Debenhams team. Cleaning operatives build relationships with the Debenhams staff and mutual respect is generated as a result. This enables a one team approach that sees improvement across all standards. Ecocleen personnel sit in on team meetings and are invited to staff parties and events.
Ecocleen is part of the Servest Group. For more information, see the Web site.
