by Ann Withanee — September 16, 2011—FM:Systems has established two new customer service offerings to provide hands-on training classes to customers and business partners via the Web. Distance learning labs and an online portal will give customers more access to training, product information and support. These sessions offer advantages to facilities managers with limited travel budgets, as well as the benefit of training at their own pace and at convenient times that do not interfere with daily work commitments.
A major provider of integrated workplace management systems (IWMS) and computer-aided facility management (CAFM) software, FM:Systems developed the program to give customers and business partners on-demand access to FM:Systems news, product updates, downloads and the user community.
Because many customers don’t have the time or budget to travel for education and training, distance learning labs (DLL) offer live, instructor-led events that are presented over the Web. Just like a traditional classroom environment, distance-learning students receive one-on-one attention from instructors, have the ability to ask questions, and must complete hands-on assignments.
Through a Web-based training system, students login from their personal computer and are instantly connected to the classroom. Materials are easily downloaded prior to the start of the class, and a free preparatory class is offered to familiarize students with the interface to ensure there are no access issues.
In conjunction with DLL, FM:Systems created a new online portal. The portal provides customers and business partners with a centralized location for product downloads and documentation, customer support, knowledge base articles and the FM:Systems user community. Because it is Web-based, the portal is accessible from anywhere at a time that is convenient to users with a login.
For more information visit the FM:Systems Web site as well as its FMLink ad.
