by Brianna Crandall — February 4, 2015—Grosvenor Building Services, one of the first building services providers in Florida to have achieved CIMS certification and to deliver green and sustainable cleaning programs, just announced that it is collaborating with CleanTelligent to offer a mobile technology solution to its customers for onsite management of custodial services.
CleanTelligent’s robust reports keep managers and all others involved up-to-date on every location.(Click on image to enlarge)
The software from CleanTelligent brings advanced technology to streamline the management and quality control of custodial services. It can also provide key functionality required by successful facilities managers by ensuring effective communication, including scheduling and tracking preventive maintenance items and distributing periodic and one-time maintenance requests, as well as collecting feedback from building tenants, visitors, and patrons.
“CleanTelligent gives us the tools to provide automated communication, collaboration and quality control to our customers, which in turns provides them with a high level of confidence that their custodial services are compliant and up to best practice standards,” said Rita McCauley, president of Grosvenor Building Services. “We continually seek out new and more advanced ways of providing best-in-class solutions to support our customers in maintaining healthy and clean environments. CleanTelligent, which this year gained the ISSA Innovation Award for the third consecutive year, brings a valuable and strategic method to support this mission.”
Replacing paper-based management systems, CleanTelligent is an online tracking system that manages communications, inspections, and reports for building service contractors. Via specific applications, the solution is easily accessible from desktop PCs or smart devices, providing mobility and real-time bilateral communication among customers, field technicians and service providers.
The CleanTelligent Inspections app, for example is designed to document five aspects of an inspection, including the problem, its location, the severity of the problem, details of the situation, and a photo of the problem. This information is automatically delivered to the customer as well as to Grosvenor Building Services, which is then able to launch an immediate response to rectify any identified deficiencies.
Reporting, quality ratings, job scheduling, and work orders are also part of the program. This ensures that the service provider is contract compliant in delivering services appropriate for each location, and keeps customers up-to-date with automatic alerts and reports.
“CleanTelligent has been working with more than 1,100 Grosvenor Services sites in the company’s locations in Ireland and the U.K., and we are delighted to be able to expand this technology to benefit the company’s U.S. clients,” said Michael Jenkins, president of CleanTelligent. “The solution provides both Grosvenor Services and their customers with a communications platform that saves time and labor as well as ensures quality control and confidence that the services are being delivered on time and to the highest standards.”
