by Brianna Crandall — May 4, 2011—The International Association of Outsourcing Professionals (IAOP) continues to expand its professional and organization development offerings with its support of the e-Sourcing Capability Models (eSCM) and certification. IAOP calls professional development and certification, and organizational development and certification the “two pillars of outsourcing success.”
Developed by IAOP’s corporate and professional development partner ITSqc, LLC, these standards include models for service providers and client organizations. ITSqc is working with strategic partners and authorized organizations to support global adoption of the eSourcing Capability Models.
Aligned with IAOP’s Outsourcing Professionals Body of Knowledge (OPBOK), the models are used globally to improve organizational performance, appraise organizational capability, and certify the capability of organizations based on their use of and adherence to best practices.
“Outsourcing is a complex undertaking that requires true professionals,” said IAOP Chairman Michael Corbett. “These professionals need to be brought together into effective teams with responsibility for the end-to-end outsourcing process and operate using a common playbook.”
