February 25, 2004—Indus International Inc. has a new license agreement with the City of Garland, Texas, for an integrated customer information/customer relation management (CSI/CRM) and enterprise asset management (EAM) solution. The license demonstrates the recognition by leading utilities and municipalities of the benefits of a joint CSI/CRM and EAM solution made available by Indus’ acquisition of the Global Energy and Utilities Solutions division of SCT Corporation, according to Indus. A major provider of Service Delivery Management solutions, Indus adds that the agreement represents more than $3 million in licenses and services.
The City of Garland’s electric utility is the third largest utility in Texas, serving more than 75,000 customers. The city also owns and operates water and wastewater treatment services and offers solid waste and recycling services to meet both residential and commercial needs. The city’s Customer Service department handles the billing for all these utilities, as well as setting up service for new customers. In order to meet the growing needs of each of these departments and offer “best-in-class” customer service, Garland chose to replace an out-dated CIS and billing system with a comprehensive CIS/CRM and EAM solution from Indus. Garland chose the Indus solution in a competitive bid process.
For more information, contact Indus International.
