by Brianna Crandall — May 11, 2012—iOffice, provider of Integrated Workplace Management System (IWMS) and facilities solutions, announces the launch of an updated and more flexible service request module. The new version now features a more flexible work order format, providing the ability for users to create highly defined and detailed requests and for facilities personnel to respond more accurately.
“The introduction of iOffice’s enhanced service request ticket system is based on customers’ feedback,” said Executive Vice President Elizabeth Dukes. “They were seeking a more intuitive model, and the updated tickets are able to capture more details. For example, users can now create job tickets to request the exact thermostat temperature in their respective office spaces.”
iOffice’s improved service request module gives facilities and tenants increased control over facilities maintenance and request communication. The newer format features customizable fields by ticket type, in text field, drop-down, numeric and calendar style options, allowing clients to capture the information they need to deploy rapid responses.
iOffice is a Houston-based software company that gives businesses and corporations a smarter way to manage their facilities. iOffice offers innovative and customized solutions designed to ultimately save time and money. The company’s proprietary software-as-a-service (SaaS)-based Integrated Workplace Management System (IWMS) is reportedly used by more than 1,100 customers across the globe, covering every industry.
