by Brianna Crandall — July 12, 2019 — Global facility services provider ISS Group announced new outsourcing contracts in recent weeks to provide disaster recovery and restoration services to LV= insurance company in the UK, and integrated facility services to Danske Bank in nine countries, highlighting the wide range of services ISS provides to create high-functioning environments for companies around the world.
LV= insurance company
The ISS Restoration business, incorporating the Rainbow International brand, is celebrating a new contract with LV=, which is one of the United Kingdom’s largest insurance companies. The three-year contract will see ISS provide disaster recovery and restoration services to the LV= General Insurance customers following incidents of fire, flood, accidental damage and major loss events.
The ISS Restoration division manages over 30,000 property damage cases annually and prides itself on business continuity planning and full project management of insurance claims. The partnership with LV= covers both domestic and commercial policies.
Matthew MacDonald, strategic business development manager, ISS Restoration, commented:
LV= is a strong fit for ISS Restoration, with both businesses having a strong focus on customer service, innovation and strategic partnerships.
ISS and Danske Bank agreed to extend their global integrated facility services agreement until late 2022. ISS has provided workplace services to Danske Bank at a global level since 2015, with a full suite of integrated facility services including food, cleaning, security, property and technical services.
Jim Ditmore, Group COO and head of Group Services and Group IT, Danske Bank, remarked:
At Danske Bank we look to create an open and welcoming environment for our customers and a safe, productive and dynamic working environment for our employees. A key partner in our ability to deliver our facilities vision has been ISS. For the past 3 ½ years they have delivered integrated facilities services, and we are pleased to extent the partnership contract with ISS for a further two years. With ISS, we expect to deliver great workplaces and comfortable environments for our customers every day.
Troels Bjerg, chief operating officer, ISS Group, added:
Our partnership with Danske Bank showcases our strength in creating great workplace experiences through self-delivery of services — with a constant focus on employee satisfaction. We are proud to extend this valued global key account customer and continue to help Danske Bank in attracting and retaining talent by providing an exceptional work environment.
ISS is Danske Bank’s exclusive global facility services partner and focuses on creating great workplace experiences for 21,793 Danske Bank employees across 269 sites. During the course of the current five-year agreement, ISS’s User Experience Survey has steadily increased across Danske Bank’s locations in nine countries.
ISS and Danske Bank’s partnership goes back more than 40 years, starting with a facility services agreement in Denmark, where both companies are headquartered.
In partnership with customers, ISS drives the engagement and well-being of people, minimizes the impact on the environment, and protects and maintains property. ISS says it brings this to life through a unique combination of data, insight and service excellence at offices, factories, airports, hospitals and other locations across the globe.