by Shane Henson — August 8, 2012—ISS, a global provider of facilities services, will become the future supplier of facilities services to Novartis sites in Switzerland, Germany, Austria and Slovenia. Novartis, a Basel, Switzerland-based company that operates in 140 countries and produces a diverse portfolio of innovative healthcare products, has awarded ISS the delivery of integrated facilities services at 22 sites, including production plants and other facilities, across the four countries as of January 3, 2013.
According to Novartis, in the selection process it was driven by the need to find a solution whereby facilities management could be delivered in a more standardized way, ensuring consistent quality and service levels across sites. Many of the sites in scope have outsourced service provision today albeit through a large number of different organizations. This project will mean that the majority of services in the future are delivered through one company, ISS. The contract will cover five sites in Switzerland, eleven sites in Germany, two in Austria, and a further four in Slovenia.
“ISS has built a unique global service platform from which we integrate and self-deliver a complete set of facility services like catering, property, cleaning, support and security services across the globe. This offering is particularly relevant for global customers like Novartis, which are looking for consistent and transparent service delivery across their portfolio,” said Jeff Gravenhorst, group CEO of ISS A/S.
