by Brianna Crandall — December 22, 2017 — Global facilities services provider ISS just published the final white paper in the ISS 2020 Vision-series that has highlighted the key challenges, debates, threats and opportunities facing the facilities management (FM) industry towards 2020.
The newly published capstone book, The ISS 2020 Vision — Future of Work, Workforce and Workplace — provides an overview and expands the scope of the previous five white books.
The capstone ISS 2020 Vision — Future of Work, Workforce and Workplace publication provides an overview and expands the scope of the previous five books.
The new publication, along with the others, concludes that the industry is increasingly shifting from a building-centricity to a people-centricity, seeking to provide value-adding and more holistic workplace experiences conducive to the brand of the organization.
Peter Ankerstjerne, ISS head of Group Marketing, remarked:
In the next several years facility managers, in partnership with IT and HR, are in the unique position of being able to act as workforce facilitators that can make improvements in the performance of every employee — and facilitate a workplace environment that can bring together people, place and process to enable better business outcomes and secure a strong competitive advantage.
This requires creating environments that support collaborative and concentrative work, while ensuring the end-users’ well-being and engagement. Those facilities managers who together with HR, IT and CRE can balance and deliver on these requirements will be key to creating innovative and high-performing organizations.
The research presented in the study was collected by the Copenhagen Institute of Futures Studies (CIFS) and ISS. It consists of a meta-study of trends shaping the future of service management with a specific focus on facilities management; a global survey of 1,495 FM experts and service professionals conducted by ISS, CIFS, IFMA and CoreNet Global; and a series of in-depth interviews with more than 50 subject matter experts in the fields of service design, technology and facilities management.
According to the study, FM providers are in a unique position to better align the critical cost centers to better support the overarching goals of an organization. If a facility effectively supports an organization’s workforce, this will directly contribute to operational cost control, productivity, employee retention and long-term organizational success.
This transformation necessitates that organizations use their workplaces strategically to support employees’ activities in support of organizational goals while at the same time shaping their experiences to drive employee performance, engagement and well-being.
Read more in the Future of Work, Workforce and Workplace, available free by e-mail after filling out a contact form.
