by Shane Henson — December 2, 2013—ISS, a global provider of facilities services, recently announced that it was chosen to deliver cleaning, waste management, fabric maintenance, and technical services for Heathrow Airport’s new Terminal 2 building.
Known as “The Queen’s Terminal,” the building represents the airport’s goal of operating more sustainably. The building’s sustainable features include lighting control systems designed to keep energy use down; north-facing skylights that provide glare-free daylight all the way from check-in to aircraft boarding; solar-controlled glass and angled louvres; and water-efficient fittings to reduce water consumption.
ISS says its global experience in the airport sector and other complex “live” environments was a key factor in the two-year contract award. Lean methodologies, a customer-focused culture, and a waste management solution with ambitious targets to achieve more than 70 percent recycling throughout the terminal, are just some of the ways that ISS says it will contribute to the airport’s stated vision to “make every journey better.”
“We are absolutely thrilled that Heathrow Airport Limited has selected ISS as their soft-plus services partner for their exciting new Terminal 2 building. The award is testament to our track record of delivering excellence in the aviation sector,” commented Brian Raven, managing director of ISS Transport. “Our sector experts from across the ISS world have collaborated to design a solution that places sustainability, and the needs of the 10 million plus passengers who will pass through, at the heart of operations at the new terminal. Our site team, who at full strength will number 150 colleagues, are absolutely relishing the challenge of delivering ‘wow factor’ services that will transform the passenger experience at Heathrow.”
