by Brianna Crandall — July 6, 2015—Global facilities services provider ISS has significantly expanded two contracts in recent weeks, and announced a strengthening of the company’s organizational structure to increase customer retention, particularly in the Americas.
ISS Denmark: DSB (Danish Railways)
For the next five years, ISS Denmark will deliver integrated facility services to DSB (Danish Railways). With a total value of over DKK 1 billion, the contract was finalized based on an overall assessment of ISS’ ability to deliver on both quality and price.
From October 1, 2015, ISS Facility Services A/S will partner with DSB to deliver a wide range of facility services, including operation and maintenance of buildings, canteen services, technical maintenance and cleaning. The contracts will run for five years with the possibility to extend two times for one year.
ISS has provided cleaning services to DSB for 50 years, making DSB one of ISS’ oldest customer relations. ISS will provide facility services at 339 locations across the country, covering approximately 500,000 sq m. With the new contract, the number of ISS employees working on the DSB contract will increase from 170 to approximately 400 full-time employees.
ISS Denmark: Danske Bank
ISS extended its facility service contract with international financial service provider Danske Bank an additional five years.
The expanded contract represents the largest Denmark-based facility management contract to date, and calls for ISS to provide facility services to more than 700 Danske Bank locations throughout Northern Europe, including Denmark, Finland, Norway, Sweden, and Lithuania.
ISS has delivered cleaning services to Danske Bank’s operations in Denmark since 1976, reports Facilities Management Journal.
Strengthened organizational structure
ISS, which provides facility management, cleaning, office support, catering, and security services to businesses in more than 53 countries around the world, also announced a new and strengthened organizational structure to increase customer focus. The new structure will become effective as of September 1, 2015.
Two new roles will be created. A new global Chief Operating Officer role will drive customer retention and the delivery of operational excellence to key account customers in partnership with the regional and country organizations. A new Chief Commercial Officer role will drive commercial capabilities, new sales and key account customer growth with a focus on the company’s regional and global sales pipeline.
To increase the focus on the Americas as a strategically important market, a dedicated Americas region comprising both North America and Latin America is also being established.
