by Brianna Crandall — August 21, 2019 — Knowcross, a provider of service quality and optimization solutions worldwide, recently announced the release of a powerful facilities management (FM) application, KNOW Tenant. Designed for any size of property, KNOW Tenant organizes, tracks, schedules and manages work orders for facilities, asset, and property management teams to take action on requests at hospitality facilities or commercial office complexes.
Tenants can log in requests, maintenance jobs, and complaints directly to the facility’s service management teams through any mobile device. KNOW Tenant’s intuitive job console provides real-time alerts, tracking and escalation notifications while on the move, all routed through one efficient central help desk, allowing property managers to record the entire process and investigation of the tenant’s needs.
The process enables service requests to be closed in a swift and timely manner while improving staff productivity and individual accountability.
Nikhil Nath, founder and CEO of Knowcross, explains:
There is no doubt the management and maintenance of facilities are becoming more strategically important, more highly valued and more open to innovation than ever before. With KNOW Tenant, operators can streamline maintenance operations, manage schedules, monitor costs and keep accurate records. Accessible anywhere, anytime, on any device. The app reduces repetitive and time-consuming tasks, which ultimately increases productivity [and] responsiveness and lowers costs associated with manual efforts. It is a win-win for operators and their renters.
Advancing technology, together with organizational change, is opening opportunities for the transformation of facilities management, notes the company. Setting up and using the cloud-based KNOW Tenant solution is designed to be simple. The app offers end-to-end functionality that can be tailored and customized to each facility’s unique needs, with reporting, analytics and multilingual support for any size of operation.
For more information on the KNOW Tenant app for managing work orders, visit the Knowcross website.
The Knowcross cloud-based or software-as-a-service (SaaS) platform includes a suite of pioneering applications including KNOW Service, KNOW Housekeeping, KNOW Glitch, KNOW Mobile, KNOW Inspection, KNOW Tenant and KNOW Maintenance. All Knowcross solutions support multiple languages, can be fully customized, and seamlessly interface to the leading PMS systems, in-room control systems, messaging gateways and fire alarm systems.
With a global customer base across 40+ countries, Knowcross partners with such well-known global brands as Hyatt, Hilton, Kempinski, Oberoi, Radisson, Shangri-La, Taj and more, as well as marquee independents.