December 10, 2003—Mac-Gray Corporation, a laundry facilities contractor and a provider of other amenities to the multi-housing industry, and the largest provider of such services to the college and university market, has announced the company-wide implementation of TechLinx, its new service and communication system for the company’s field service technicians. With its cutting-edge wireless technology, the proprietary TechLinx system significantly increases efficiency and improves the response time of Mac-Gray’s field service technicians, as well as providing the means for real-time inventory controls.
More than 100 Mac-Gray technicians have been trained on the handheld device and are now using TechLinx to manage their daily workload and record parts inventory consumption. The bar code scanning feature allows technicians to efficiently transact parts inventory in real time and eliminates the errors created by manual processes.
“This technology greatly increases efficiencies by reducing the administrative time spent by both dispatchers and service technicians,” MacLellan said. “Customer service has been vastly improved to the point that the time from the online submission of a customer service request to the notification of the appropriate repair technician has been reduced to 90 seconds. TechLinx will be a valuable asset for Mac-Gray going forward as we expect productivity increases and lower inventory expenses.”
For more information, contact Mac-Gray Corporation.
