by Shane Henson — November 9, 2012—Facilities managers looking for a company that provides a variety of key building services may find their needs met through Integrated Service Management (ISM), a full-service FM company recently founded by noted entrepreneurs Chad MacDonald, of Building One Services, Nissco and Connected-Services Technology (CST), and Francisco Gali, chairman and CEO of Gali Service Industries Inc., that is poised to become one of the largest U.S. maintenance management companies.
The company was created to provide one-stop, high-performance service in more than 50 disciplines, including janitorial, general maintenance/handyman; heating, ventilation and air-conditioning/refrigeration (HVAC/R); painting; plumbing and electrical; fire protection; locks/gates; pest control; lighting; and grounds maintenance. ISM will have more than 3,000 self-performing staff members, and 30,000+ “technology enabled-credentialed service partners” providing service to retail, commercial and multifamily properties, including office buildings, apartment complexes, sports arenas and entertainment facilities.
According to both men, the company also will deliver today’s often-overwhelmed building owners, property managers and service providers/technicians the superior technological tools and streamlined approach needed to confidently make wise operational outsourcing decisions, and to generate, receive and analyze accurate and timely information for better strategic asset and maintenance management performance.
“The crux of the ISM model is the CST technology,” explains MacDonald, developer of the proprietary platform. “Having cutting-edge technology that allows for complete full-system seamless integration is what distinguishes us from others in the field. Connected Services Technology is a cloud-based enterprise asset, service management and procurement platform, specifically designed and built by facility maintenance experts and maintained and supported by internal and external industry professionals.”
To date, CST manages some 310,000,000 square feet of space; supports 22,450 facilities including commercial buildings, REITs, retail, restaurants, hospitality and multifamily housing; processes over 25,000 service requests per month; and dispatches more than 30,000 service partners across 50+ building service trades throughout North America. According to MacDonald, the CST technology integration also features a “two billion-plus leveraged supply ordering feature offering thousands of MRO products nationwide with guaranteed next-day delivery.”