by Ann Withanee — September 27, 2010—UGL Unicco, a subsidiary of UGL Limited, signed a contract with Marshall Retail Group (MRG) to provide cleaning services to 70 MRG locations in Florida, Mississippi, Nevada, New Jersey and Pennsylvania.
MRG is America’s largest independent specialty retailer in the casino-resort marketplace. It has a portfolio of stores catering to hotel guests, visitors and local residents. The company operates fashion and apparel, shoe and accessory, logo and souvenir, and sundry stores under nearly 20 brands.
Under the three-year contract, UGL Unicco will provide overnight deep cleaning services, including floor strip and wax, carpet care, high dusting, window washing and other janitorial services using a network of service vendor partners. UGL Unicco will also provide handyman services that cover routine repairs and maintenance for stores located outside of Nevada.
The contract is managed by UGL Unicco’s subcontractor business unit, which provides national, diversified facilities services through a network of prequalified, closely managed service providers. The network takes advantage of the company’s National Operations Center (Call Center) and comprehensive reporting infrastructure.
A dedicated UGL Unicco account manager supports all the locations working with MRG management and the service vendors. Daily reports from store managers that include satisfaction rankings and condition scores are shared online, enabling both UGL Unicco and MRG management to have an accurate up-to-date condition assessment.
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