by AF 1028 e3 — February 1, 2010—MicroMain Corporation, a leading provider of asset and facility management software and services, has announced the release of version 7.2 of its MicroMain Web Request tool.
Part of the company’s computerized maintenance management software (CMMS) system, MicroMain Web Request allows users to submit work requests via the Web. With this tool, employees, tenants, students, clients or others submit maintenance work requests to a central help desk or directly to the maintenance department. Requesters can also check on the status of their work requests at their convenience at any time and from any location using a Web browser from their desktop or a Web-enabled handheld device such as a BlackBerry, Pocket PC, or iPhone.
MicroMain Web Request v7.2 includes a new survey feature that allows people who requested work to submit feedback regarding their experience. This feedback not only enables maintenance departments to improve operations but also enhances the level of requester satisfaction.
Additional new features include automatic emails to requesters, expanded login options, and the ability to hide or grey-out request fields. Requesters can also skip the log-in page and directly access the request page if their administrator enables this new option.
The administrator interface is now completely Web-based, allowing the entire program to be easily managed and modified, as needed, using any Web browser. Requesters have more choices than ever in submitting requests and checking the status of requests. They can receive emails regarding work order status, change passwords, quickly view details for multiple requests, and send messages directly to the Web Request administrator.
For more information visit the Web.
