by Shane Henson — August 2, 2013—MITIE, a global provider of facilities, property and energy management for a wide range of public and private sector businesses, is urging its customers to use its centralized helpdesk staffed 24 hours a day by facilities management experts within MITIE.
According to the company, the service, called “24seven,” acts as a single point of contact for office issues ranging from spillages, broken windows, blown lights, and blocked toilets to malfunctioning air conditioners. Launched from MITIE’s new headquarters in Leeds, in the U.K., 24seven already handles more than a million calls and 250,000 e-mails each year, resolving more than 700,000 reactive requests, the company says.
To make this service unique, MITIE says it has invested in a number of new technologies, such as MiWorld, a Web-based management information portal that gives clients “live” visibility of costs and activities across their entire estate, enabling them to benchmark costs and understand total cost of occupancy. The centralized model will also provide clients with complete control of their costs compared to an in-house service, as well as better reporting, transparency over health and safety issues, and flexibility to manage changes in demand.
For more information about the 24seven service, e-mail MITIE at 24seven.enquiries@mitie.com.
