by AF 0330 g3 — April 3, 2009—Alarm-monitoring leader Monitronics has announced the launch of its new customer-account interface, MyMonitronics, aimed at bolstering the company’s online service offerings.
The move follows a sweeping overhaul of the company’s main Web site, as well as its selection by global market growth experts Frost & Sullivan as the 2008 North American Alarm Service Provider of the Year.
According to company officials, MyMonitronics was built in response to customer feedback, and updates the company’s business practices. The site allows end users to manage all aspects of their accounts at the click of a mouse.
“We designed our site in the wake of an intensive, year-long research effort aimed at improving our award-winning customer-service,” explained Mitch Clarke, vice president of marketing and business development. “Monitronics.com and MyMonitronics are just the first of many steps we’ll be undertaking to make sure we continue to give our customers exactly what they need and want.”
MyMonitronics lets users pay bills, download product user manuals, enroll in direct debit payment programs, and take advantage of business-referral rewards programs, among other features. The site also features video testimonials from Monitronics customers, and provides targeted alarm product information.
For details, see the Monitronics Web site.
