by Brianna Crandall — December 31, 2014—To enhance security on the ground and provide a new situational perspective, NICE Systems and CloudScann have announced an integrated mobile application solution that turns smartphones into reporting tools to document incidents as they happen and allows officials to act faster to resolve them. The integrated solution, initially deployed at NJ TRANSIT, combines NICE’s situation management solution, Situator, with CloudScann’s hosted See It Send It mobile app.
By using the app on their smartphones, field personnel can report incidents, including sending video and photos, to a centralized command center through NICE Situator. Communication is bi-directional, so Situator can also push incident alerts, task lists, and links to live video feeds to the mobile app. This will extend the real-time situational awareness of safety, security, and operational issues for the largest statewide public transportation system in the United States, as well as to other facilities.
Situator pinpoints the GPS (global positioning system) location of the sender’s phone as the incident location, and can then pull up video feeds from nearby surveillance cameras. The command center operator immediately sees who is sending the alert, where it originated, what is happening, and what actions to take. The app is also equipped with a panic button.
NJ TRANSIT has already deployed the solution at a major event, and plans to extend the use of the app for daily use among its maintenance, customer service, and transit police personnel. For example, maintenance staff will be able to view assigned work orders, their location and related video, and report back to the control room when the job is complete.
NICE Systems provides security solutions worldwide that enable organizations to capture, analyze and leverage big data in real time in order to anticipate, manage and mitigate security and safety risks, ensure compliance and improve operations. The NICE security, intelligence and cyber offerings provide valuable insights that enable enterprises and government agencies to take the best action at the right time by correlating structured and unstructured data from multiple sensors and channels (including phone calls, mobile apps, e-mails, chat, social media, video, and transactions), detecting irregular patterns, and recognizing trends.
NICE solutions have been deployed to help secure a broad range of organizations and events, such as banks, utility companies, airports, seaports, city centers, transportation systems, and major tourist attractions, as well as sporting events and diplomatic meetings. The solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies.
CloudScann has developed the next-generation platform for mobile security solutions. This takes the public service “See Something, Say Something” campaign, and advances the concept to the See It Send It application using mobile devices. The mobile platform enables the extension of existing video infrastructure using associates’ (employees’) and/or customers’ mobile devices in the field to expand an organization’s “eyes and ears.”
This capability empowers those mobile assets with the ability to upload video or pictures of any relevant activities to the security operations center in real time and with geo-referencing capabilities to determine the exact location of the incident. The See It Send It platform can be easily modified and customized for specific applications. Currently it seamlessly integrates into the NICE Situator PSIM, leveraging CloudScann’s Cloud Infrastructure for enhanced data capture, storage, processing and distribution.
