by Brianna Crandall — March 11, 2016—For facilities managers interested in the future of service automation, a recently published book written by globally recognized researchers Dr. Leslie Willcocks and Dr. Mary Lacity describes types of automation and gives evidence for multiple business benefits.
Service Automation: Robots and the Future of Work, endorsed by IAOP, describes types of automation and gives evidence for multiple business benefits.
Service Automation: Robots and the Future of Work offers in-depth case studies from clients, providers and advisors of service automation. It features 30 key lessons on how to deploy service automation in the workplace.
The publication includes a focus on the future of work, including robotic process automation, with valuable predictions and critique. The hype and fear, globally, that surround service automation, robots and the future of work need to be punctured by in-depth research, say the authors.
This book, by Professors Willcocks and Lacity, is said to capture a year’s worth of learning about service automation based on a survey, in-depth client case studies, and interviews with service automation clients, providers, and advisors.
The authors embed today’s empirical lessons into the broader history and context of automation, as a vital key in understanding the fast-rising phenomenon of service automation. The authors strive to give a balanced, informed and compelling view on gaining the many benefits, as well as managing the downsides, of present and future technologies.
The International Association of Outsourcing Professionals (IAOP) recently announced its endorsement of the new book. Debi Hamill, chief executive officer (CEO), IAOP, said:
Service Automation is a well-structured and thoughtful book on a topic top-of-mind to professionals and executives alike. Once again, Drs. Lacity and Willcocks deliver the definitive guide.
Service Automation: Robots and the Future of Work, published by Steve Brookes Enterprises, is available in hardcover for purchase from the publisher’s Web site.
