by Shane Henson — October 23, 2013—Facilities management software provider Service Works Group recently released an FM software guide that explains the concept of self-service technology and explores the significant operational benefits that it delivers for FM professionals.
The guide covers the many advantages of self-service, including enabling a more proactive FM helpdesk, improving service delivery, and delivering enterprise-wide 24/7 visibility of FM performance. The model represents a dramatic shift in working practices for facilities departments, building occupants and contractors, particularly for reactive and planned maintenance jobs and booking shared resources such as hot-desks and meeting rooms, says Service Works Group.
The publication also identifies why self-service is increasingly being used to either supplement or replace traditional FM helpdesk models; evaluates the importance of developing a concise implementation plan; and explains the need to promote and publicize the service to end users, customers and building occupants in order to ensure long-term success.
The SWG guide also discusses how using a smart device and an FM software solution to manage workload on the move offers significant benefits to organizations, from improved staff productivity to a reduction in operational and administrative costs.
The publication concludes with a list of the key benefits for self-service implementation and also provides concise best practice recommendations for both staff and organizations.
To receive a complimentary copy of Service Works’ Unlock FM Software with the Power of Self-Service guide, readers may e-mail the company at info@swg.com.
