by Shane Henson — September 25, 2013—Service Works Group, an international provider of facilities, property and workplace management software, has published a guide that shows facilities managers the many benefits of using mobile technology. Mobile Technology: A Global FM Trend examines how mobile technology is transforming the way in which businesses can operate, with a particular focus on its impact in FM and field services.
The guide looks at the growth of consumer portable devices, from tablets to large format smartphones, and discusses how, together with Web and cloud computing, the technology offers rapid rollout, cost effective implementation, shorter training times, greater resilience, more flexibility, and higher productivity in the workplace environment.
For facilities managers, moving to a truly mobile solution enables them to enjoy greater flexibility while on the move, resulting in more efficient scheduling, streamlined task logging, as well as improved productivity and accuracy, all of which ultimately improves customer service for end users, says Service Works.
For field service engineers, mobile devices make online collaboration with industry experts possible, thereby improving job rectification times and first-time fix rates, as well a supporting QR code functionality to scan and access asset data or service history for more optimized asset management. Most mobile devices also have in-built global positioning (GPS) systems for both short and long-term facilities planning and management, Service Works explains.
Additionally, the Service Works mobile technology guide examines the importance of carefully selecting the hardware and operating system and choosing a software vendor, and highlights essential security considerations.
To receive a complimentary copy of Service Works Mobile Technology: A Global FM Trend, e-mail info@swg.com or call +44 (0) 208 877 4080.
