by Brianna Crandall — February 22, 2016—ServiceChannel, provider of a software-as-a-service (SaaS) service automation platform for facilities managers and contractors used in countries around the world, recently announced it has acquired Big Sky Technologies, a San Diego-based, privately held company with a facilities maintenance and operations SaaS solution specializing in serving multi-location retail, restaurant and other geographically distributed organizations.
The combined resources and talent of ServiceChannel and Big Sky are expected to provide broader choices for facilities departments in retail, restaurant, and other distributed enterprises, while the joint development efforts will accelerate technology and new product enhancements.
This is expected to help ServiceChannel better serve its customers across 63 countries who are conducting millions of FM transactions and managing billions of dollars in invoices on the ServiceChannel platform each year, says the company.
ServiceChannel intends to operate Big Sky as a separate division including maintaining the Big Sky product line and customer support models. ServiceChannel also plans to offer the Big Sky solution as part of an expanded product portfolio, giving customers a range of options based on their specific requirements and desired functionality.
Tom Buiocchi, CEO, ServiceChannel, commented:
The Big Sky team has done an amazing job in creating a compelling, feature-rich, and easy-to-use solution. Our two companies share a common goal to transform the commercial facilities management industry into a modern online marketplace that provides unprecedented transparency, efficiency, automation, and insight — and this exciting combination will accelerate our ability to provide those values to the market.
ServiceChannel put together a Get the Facts page explaining how and why the acquisition came about, how it will take place, and how it will affect current customers.
Founded in 1993, Big Sky Technologies helps retail and restaurant organizations reinforce their brand and maximize the customer experience through flexible, integrated solutions designed to meet the needs of the store teams for maintenance, repair, fixture support, visual merchandising, supplies and marketing. Efficient processes combine with the cost controls, transparency, and visibility inherent in the technology.
ServiceChannel provides FMs with a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors across their enterprise. By providing a real-time, mobile and Web-based view of service data across all trades, locations and contractors, FMs can drive significant brand equity and return on investment (ROI) for their organizations without outsourcing or investing in new infrastructure.
