by Shane Henson — November 18, 2013—SMS Assist, a provider of facilities management services, recently announced a five-year contract expansion with Family Dollar Stores to provide maintenance services to the discount retailer’s more than 7,900 locations.
SMS Assist has worked in partnership with Family Dollar since 2004. The deal increases SMS Assist’s scope of work from floor care and exterior services to include facilities maintenance, giving SMS Assist responsibility for day-to-day services as well as periodic maintenance, including snow removal, landscaping and parking lot care.
“This agreement is a win for everyone, including the small local businesses that perform services for SMS Assist. These services providers are also Family Dollar customers, and their businesses will grow in the communities where Family Dollar operates,” said Mike Rothman, CEO of SMS Assist.
Based in Chicago, Illinois, SMS maintains a far-reaching network of qualified and certified industry experts throughout North America. With more than 28,000 affiliated companies and their associated employees, SMS is equipped to provide on-time, quality service to every location, every time, the company says.
“At Family Dollar, we continuously look for ways to improve our stores and drive down costs, all in an effort to enhance the shopping experience for our customers,” said Colin McGinnis, Family Dollar senior vice president-store operations. “SMS’s innovative, technology-driven facilities program will allow our team members to spend more time serving customers and providing them with a great shopping experience. We also expect that the consolidation of our facilities needs with SMS Assist will improve consistency and reduce our overall costs over the next five years.”
