by Brianna Crandall — March 18, 2016—Office products giant Staples Inc. announced on Wednesday that it has renamed its business-to-business (B2B) division, opened its newest and largest Workplace Experience Center, and launched the Staples Easy System “breakthrough” ordering system.
B2B division
Staples renamed its business-to-business (B2B) division “Staples Business Advantage,” a reminder that with more than 20 years of experience serving and fulfilling the needs of businesses of all sizes the company is committed to providing businesses with “the most innovative resources and solutions in the market” so they can achieve their business goals.
Engaging with customers in new ways
Staples Business Advantage also announced the opening of the company’s newest and largest Workplace Experience Center in Englewood, New Jersey. This 67,000-square-foot facility showcases how Staples helps businesses prepare for the rapidly evolving workplace.
Staples’ newest and largest Workplace Experience Center in Englewood, NJ, showcases how Staples helps businesses prepare for the rapidly evolving workplace.
Through a host of smarter workspace solutions, from high-tech, touch-free restrooms to cool cafés and collaborative furniture design, the Workplace Experience Center demonstrates the role workspaces play in linking employees, culture and business strategy together.
Pioneering new ways to shop
In addition, the company unveiled the Staples Easy System, a “breakthrough” ordering system that gives customers the flexibility to order nearly 500,000 products ranging from office and breakroom supplies to furniture and technology products and services, on any device including the Staples Easy Button, anywhere, at any time.
The Staples Easy System, currently in testing, was created to remove the friction from an ordering process made up of informal lists, e-mails, verbal requests and written notes for supplies.
The Staples Easy System allows any office employee to place an order — using the next-generation Staples Easy Button, e-mail, text messaging or voice — anytime, anywhere.
In addition to the current suite of mobile and e-commerce tools, the Staples Easy System allows any office employee to place an order — using the next-generation Staples Easy Button, e-mail, text messaging or voice — anytime a product needs to be replenished, regardless of whether they are near a copier or in a breakroom or outside the office.
The Staples Easy System is designed to get smarter over time, remembering past orders and anticipating customer needs. For example, if customers request “Green Tea,” the Easy System will know precisely which brand or type of green tea is preferred in their office.
Additionally, the Staples Easy System consolidates orders from multiple employees and devices into one shopping cart, making it easy to change quantities, replace brands, delete items and approve the final order.
The Easy System also encourages the use of approved vendors, reduces redundant orders, and delivers greater budgetary control. As the system evolves, more features will be added, like the ability to order catering or flowers, or track order status. Staples Business Advantage Customers can sign up to test the Easy System on the company’s Web site.
