by Brianna Crandall — July 4, 2014—mplsystems, developer of an innovative field service management solution, has joined The Building Futures Group—the newly formed facilities management association in the U.K. created from the merger of Asset Skills, the Cleaning and Support Services Association (CSSA), and the Facilities Management Association (FMA). mplsystems’ field service management approach helps organizations directly address the disconnect between the service desk, planning and what is actually going on in the field. As a member of The Building Futures Group, mplsystems will play an active role in helping other members to optimize their field service management efficiency.
“We recognize The Building Futures Group as an important new voice across the housing, property, cleaning, parking and facilities management sectors. These are all key markets for mplsystems, and we look forward to sharing our distinctive, next-generation field service management vision with group members,” commented Paul White, CEO at mplsystems.
“Working closely with organizations such as The Metric Group, Balfour Beatty Workplace and Statutory Support Services we’ve shown how the deployment of a true, end-to-end field service management solution can unlock deliverable business benefits,” continued White. “We’ll be taking advantage of The Building Futures Group’s strong networking opportunities to help ensure that today’s FM specialists have both the real-time information and dynamic planning tools they need to deliver best practice performance.”
mplsystems is an acknowledged provider of end-to-end FM and mobile field service solutions, and last month was listed in Field Service Management section of The Gartner CRM Vendor Guide, 2014, reflecting its unique solution that combines customer management, dynamic scheduling and mobile field service technology.
The company brings together multi-channel contact center technology with innovative customer service and sales software. Its intelligent desktops offer a single view of customer activities across the business, helping clients to resolve queries faster while benefiting from more integrated processes, faster deployment and dramatically reduced information technology (IT) costs.
