by Brianna Crandall — October 26, 2016 — Global safety science organization UL announced that it has issued the first certificate of compliance for remote guarding through the use of command and control in accordance to the requirements outlined in UL 827B and UL 827 to Elite Interactive Solutions, Inc., of Los Angeles, California.
The scope of UL 827B covers managed video service providers that deliver security services by leveraging video cameras and related video technologies installed at protected properties to form all or part of an electronic security system.
The managed video service provider employs staff located at a Managed Video Monitoring Station (Command Center/Central Station) to view video streams, make situation-awareness informed decisions, interact with people or systems at a protected property, notify identified parties of events, or other services as detailed in a written agreement between the managed video service provider and its subscriber.
The unique aspect of companies obtaining this certification is the active management of security events and subsequent engagement, including handoff and tactical support to law enforcement, all in real time via command center-based agents executing command and control over the client sites. The standard is expected to generate growth in the number of remote guarding service providers.
UL says its goal is to support innovative market solutions with reliable, science-based, repeatable testing and certification offerings. As the principal developer of alarm industry standards, UL engages with key stakeholders to develop performance-based methods to measure their application, and to apply innovation to enable faster market access.
Qualified monitoring stations undergo an audit during each calendar year by UL’s audit staff in order to verify continued compliance. Such audits assess both the monitoring station facility and the delivery of services to subscribers who have been issued UL Monitoring Certificates.
More information about UL’s testing and certification for compliance to UL 827B and UL 827 is available on the organization’s Alarm Service Web page.
