Research results on how maintenance professionals are using CMMS — find out how close your operations come

by Brianna Crandall — July 26, 2017 — Maintenance Connection, a computerized maintenance management software (CMMS) provider, just released the 2017 State of CMMS Report, which is an analysis of how maintenance software delivers value and benefits operations across industries that conduct maintenance on a daily basis.

The report uses proprietary data from Maintenance Connection’s CMMS Score survey, which collected data from 1,000 maintenance professionals about how they rate their maintenance programs and how and to what extent they have utilized a CMMS to improve their operational process.

“We created the CMMS Score survey and corresponding report to measure success and identify tangible benefits of CMMS implementations, as reported by real users,” said Greg Squires, Maintenance Connection’s head of marketing.

Respondents to the survey receive a CMMS Score based upon their responses, and are given resources with best practices to guide them towards achieving maintenance mastery — covering topics ranging from asset management to preventive maintenance (PM) and mobile CMMS. Respondents are also able to gauge where they rank compared to other maintenance professionals within their industry.

The findings uncovered a wealth of knowledge on maintenance processes across facilities of all sizes, with the majority of respondents responsible for maintaining over 1,000 assets. Across industries — including education, government, healthcare, manufacturing and more — the State of CMMS Report shows the majority of respondents who implement preventive maintenance schedules can expect to see the highest ROI.

Squires commented:

We were intrigued to find that 88% of facilities that have substantially rolled out a CMMS report significant cost savings, from tens of thousands to millions of dollars. Successful CMMS implementations lead to improved daily operations, less operational downtime, improved labor efficiency and more measurable cost savings.

The report details that some respondents (20%) still rely on paper-based or homegrown systems for maintenance procedures like work order tracking. Squires noted:

Many organizations have not yet implemented a robust CMMS, primarily due to budget constraints, lack of asset and inventory data integrity, and the challenge with proving ROI before approving the project. That’s a major reason why we produced this research.

To educate the respondents of the survey and others interested to learn more about the report, Maintenance Connection held a series of Webinars to highlight key findings that are available in a Resource Center, which includes more information on the report plus blog posts, case studies, videos and more to improve operations.

To read Maintenance Connection’s full 2017 State of CMMS Report, download it from the company’s Web site upon brief registration. Or, take the five-minute survey to find your CMMS Score.