by Rebecca Walker — September 20, 2010—Commercial tenants in the UK are only moderately satisfied with the service they receive from landlords, but there is still room for improvement, particularly in the areas of sustainability, service charges and the application for consent process, according to the Occupier Satisfaction Survey 2010.
Occupiers gave an average satisfaction level of 4.9 out 10 (average weighted score where 1 is extremely dissatisfied and 10 is extremely satisfied) but as in previous years, satisfaction levels vary depending on the size of the occupier. Smaller occupiers remain the most dissatisfied, perhaps reflecting a need to engage with specialist professionals in order to help improve their experience as tenants.
These findings come from the Occupier Satisfaction Survey 2010 conducted for the Property Alliance, which comprises the Royal Institution of Chartered Surveyors (RICS), British Property Federation, Investment Property Forum, British Council for Shopping Centres and British Council for Offices.
The highest levels of occupier satisfaction related to the rent review terms and conditions agreed in the lease negotiation process (5.8 out of 10). This area also showed the best level of improvement, which may reflect the positive impact of the Code for Leasing Business Premises. Some 24 percent of respondents found the process has improved over the last 12 months.
For the complete report, see the Web site.
